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FREQUENTLY ASKED QUESTIONS

For any additional questions or concerns, please don’t hesitate to contact us. We’re here to help you on your journey to improved health and well-being.

CLIENT FAQ

1. IS HOMESTRETCH FOR ME?

2. HOW DO I KNOW THAT IT IS A LICENSED PT COMNG TO ME?

Every Physical Therapist that becomes a provider on the HomeStretch app has a full background check and must go through PT licensure and insurance verification.

3. HOW DO I KNOW MY PAYMENT IS SECURE?

HomeStretch accepts major credit cards and Apple Pay through the application using a secure payment processor.

4. AM I ABLE TO CONTACT THE PROVIDER PRIOR TO OUR SERVICE?

Each provider will have a profile that lists contact information you can use after booking an appointment.

5. I HAVE SOME MEDICAL HX THE PROVIDER SHOULD KNOW ABOUT, IS IT SAFE TO GET TREATMENT?

HomeStretch can be used by anyone seeking any type of treatment that a Physical Therapist can offer. This may include but not limited to: Body Stretching, Injury treatment, Cupping, therapeutic massage, dry needling, KT taping, pain relief modalities, exercise prescriptions, etc.

6.  I WANT MY CHILD TO BE STRETCHED, WHAT IS YOUR POLICY?

All minors under the age of 18 must have a parent/guardian present for service and/or have signed a consent waiver (by the parent/guardian) prior to a service. The PT will be able to provide the consent waiver.

7. I HAVE MEDICARE OR OTHER COMMERCIAL HEALTH INSURANCE, CAN I USE THIS FOR PAYMENT?

No. HomeStretch does not participate with any health insurance. Submitted receipts will not be re-imbursed. HomeStretch is a fully cash model with secure payment through the mobile application.

HomeStretch can be used by anyone seeking any type of treatment that a Physical Therapist can offer. This may include but not limited to: Body Stretching, Injury treatment, Cupping, therapeutic massage, dry needling, KT taping, pain relief modalities, exercise prescriptions, etc.

PROVIDER FAQ

1. WHAT DO I NEED TO GET STARTED?

Active PT licensure, Active personal/professional liability insurance including general, a clean background check (provided by HomeStretch)

2. HOW DO I RECEIVE MY PAYMENTS?

HomeStretch uses Stripe (stripe.com) to direct deposit payments to your account, you will need to set up a stripe account.

3. WHAT IS MY FEE FOR BEING A PROVIDER ON HOMESTRETCH?

To be a provider there is an annual subscription fee (currently $39.00). The HomeStretch app takes a fee of 5% from each service. For example, A provider performs a “Full Body Stretch” priced at $100. The provider receives $95 from the service and the app fee is $5.

4. WHAT TYPE OF EQUIPMENT DO I NEED?

Each provider will have a profile that lists contact information you can use after booking an appointment.

5. WHAT ARE THE LAWS REGARDING CASH BASED SERVICES FOR A PT?

Currently, to see clients with Medicare the services are limited to being labeled “Wellness” or “Fitness”, if your service with these clients falls under these titles then cash pay is accepted. Otherwise we cannot treat a medicare patient for services that would be “covered” skilled therapy services. A PT is able to accept cash pay otherwise with regards to clients having commercial insurance but needs to be aligned with their respective State Practice Act guidelines.

6. WHAT IF I DO NOT FEEL COMFORTABLE WORKING WITH SOMEONE OR CARRYING OUT A SERVICE?

If a service is booked and you do not feel completely comfortable with who, where or what is being performed in a given location then you are not obligated to carry out the service. You have complete autonomy to refuse the service if you do not feel comfortable with the situation.

7. HOW IS MY INCOME TAXED FOR THIS?

All providers are independent contractors. You will receive a 1099 tax form. Taxes are paid independently by the provider.

8. AM I ABLE TO USE MY QR CODE TO PRODUCE MY OWN MARKETING MATERIALS?

Absolutely! That’s the point! We just ask that you tag HomeStretch in your marketing.

9. AM I ABLE TO USE MY SOCIAL MEDIA ACCOUNTS TO MARKET MY HOMESTRETCH BUSINESS?

Absolutely! As mentioned above we just ask that you tag HomeStretch. HomeStretch holds the right to remove any content deemed inappropriate.

10. IF I AM UNSURE ABOUT ANYTHING, WHO DO I ASK FOR CLARIFICATION?

We are always here to help and understand there will be lots of questions. Do not hesitate to reach out to admin@myhomestretch.com for support.

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“We look forward to helping you take care of your body the way you want by giving you
access to Licensed Physical Therapists in the convenience of your own home.
Contact us today with any questions or concerns, we are happy to help"
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